Training Manager

ARAG UK Group, a market-leading insurance and legal services provider, has a new opportunity for an experienced Training Manager to lead our Claims Training team made up of trainers and coordinators over two sites (Central Bristol and Bedwas, Wales) to deliver the claims development strategy, ensuring that our claims colleagues receive effective training that ensures maximum competence.

In this pivotal role, you’ll be driving performance throughout the team through coaching and support to trainers and facilitators; championing excellent customer service with the goal of delivering good customer outcomes and working closely with other areas of the business to inform all stages of the learning programme is identified.

Key responsibilities of the role will include:

• Skills Gap Analysis: Identify training needs and priorities through needs assessments, performance evaluations, management information and stakeholder feedback
• Design: Design and develop targeted training solutions in collaboration with key stakeholders ensuring you consider all learning styles and neuro diversity.
• Delivery: Deliver training programs using various instructional techniques and formats, including facilitating classroom training, e-learning, action learning groups and guides.
• Evaluation:Implement processes to measure training effectiveness and employee competency levels, ensuring continuous improvement.
• Reporting: Maintain accurate training records, generate reports, and provide data-driven insights to senior management.

We would welcome applications from candidates who have training management experience. Although a background in insurance or financial services would be desirable, it is by no means essential for success within this role. Instead, we are seeking candidates who can demonstrate a positive and forward thinking attitude who can inspire others. You will need experience in people management and must have excellent communication and stakeholder management skills.

As an experienced Training Manager, you will have:

• A demonstrable track record of designing and implementing training programs.
• Knowledge of instructional design principles and adult learning theory.
• Project management skills for managing training initiatives and timelines.
• Ability to assess training needs and develop training plans in the company.
• Strong leadership and team management abilities to inspire and motivate others.

In return for your commitment, you will have the opportunity to join a friendly, supportive environment. We offer genuine flexible working opportunities and an array of benefits including:

27 days holiday, with the option to buy up to a further 5 days.

Private Medical Insurance.

Company Pension Scheme with the option to increase contributions.

Group Income Protection and Group Legal Protection for all employees.

European Motor Assistance and Home Emergency Assistance.

Salary Sacrifice benefits including Cycle to Work Scheme.

Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.

The option to join our Sports & Social Club who organise discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.