Third Line Engineer

We have a fantastic opportunity for a Third Line Engineer to join the IT team in our Bristol office.

Reporting into the Service Desk and Second Line Manager, the successful candidate will support the delivery of a stable and compliant service to end-users and selected business partners. You will work with colleagues in the Operations team to manage incidents and service requests logged through our Fresh IT Service Management solution.

This is a varied role, and responsibilities will include providing appropriate technical support for hardware, software and networks across the business. It is a great opportunity to build on your existing capabilities, creating a culture where people want to be and do their best!

The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties, in order to deliver technical services, whilst ensuring established service levels are always adhered to. We work relentlessly on solving customer’s problems and strive to continuously do better by understanding our internal customers’ needs.

We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively.

Ideally, you will have experience in supporting and maintaining end-user computing solutions including laptops / tablets, printers, mobile phones and end-device security and remote access technologies. 

In addition, we are looking for candidates that can demonstrate the following:

• Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users.
• Experience with supporting a Windows 11 estate.
• Dedicated to providing a great customer experience.
• Ability to balance quality of output with pace by managing time effectively.
• A thirst for learning and a passion for technology, with an enthusiasm to stay up to date with industry trends and advances.

It is desirable for you to have experience or knowledge in Microsoft Azure and M365 - these are some of the platforms we utilise within the business.

This is a full-time, hybrid role based in our Bristol City Centre office, involving some support from our regional site in Bedwas, South Wales.

Additional information:

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work and we encourage our employees to work flexibly and achieve a work-life balance that works for them.

We can offer you generous remuneration and an attractive benefits package that includes:

• 26 days holiday, with the option to buy up to a further 5 days.
• Company Pension Scheme with the option to increase contributions.
• Group Income Protection for all employees.
• Group Legal Protection for all employees.
• European Motor Assistance and Home Emergency Assistance.
• Inclusion in our Health Cash Plan.
• Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
• Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.