Third Line Engineer

We have a fantastic opportunity for a Third Line Engineer to join the Digital Services team in our Bristol office.  

Reporting into the IT Operations Manager, the successful candidate's role will include supporting all existing infrastructure including server, storage, network, data and applications as well as project-based work to improve and enhance the infrastructure environment.  We aim to build new or improve existing technical capabilities or processes to ensure a positive end user experience.  

The role holder will collaborate with colleagues in the wider Digital Services team, to support, maintain, configure and upgrade all elements of the infrastructure estate. The role holder will primarily be involved in project delivery with additional complex technical issues to address.   

This is a varied role, and responsibilities will include providing appropriate technical support for hardware, software and networks across the business, whilst maintaining a view on technology administration to enhance stability, performance, utilisation and effectively manage costs. It is a great opportunity to build on your existing capabilities, creating a culture where people want to be and do their best! 

The role will also involve delivering exceptional service to all users of IT. Working with internal colleagues across UK, Ireland and Canada regions and third parties, in order to deliver technical services, recovery plans and procedures, whilst ensuring established service levels are always adhered to. We work relentlessly on solving customer’s problems and strive to continuously do better by understanding our internal customers’ needs. 

We are keen to hear from candidates who can evidence deliver of exceptional customer service and work efficiently and effectively whilst adhering to established IT controls.  

You will have in depth operational experience in MS Azure cloud services, maintaining and supporting AD environments, end to end network solutions, scripting e.g. Powershell and backups e.g. Arcserve/Veeam. It will be desirable for experience with AWS Cloud Services, Cisco AnyConnect, Autopilot, an understanding of Devops and ITIL foundation certification.  

In addition, we are looking for candidates that can demonstrate the following:  

• Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users.
• Ability to balance quality of output with pace by managing time effectively. 
• A thirst for learning and a passion for technology, with an enthusiasm to stay up to date with industry trends and advances.  

This is a full-time, hybrid role based in our Bristol City Centre office, involving some support from our regional site in Bedwas, South Wales. 

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work and we encourage our employees to work flexibly and achieve a work-life balance that works for them. 

We offer a range of excellent benefits designed to support you and your lifestyle including:

• 26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme 
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.