Training Team Leader

ARAG UK have an exciting new opportunity to join the us team as a Training Team Leader to lead and manage the delivery of training across our claims teams.

As Training Team Leader (Claims Academy), you’ll develop brilliant people and help raise capability across our Operational Claims department. This is an excellent opportunity to lead our Training Coaches and own the design and delivery of a high-impact onboarding programme, whilst measuring results and continually improving.  

This is a pivotal role, shaping learning that drives performance, quality, and compliance across the department. 

This is a full-time, permanent role that can be contractually based from either our Bristol or Bedwas office, with frequent travel between the two sites. 

What you’ll do 

The ideal candidate will have a proven track record building training programmes, frameworks and robust competency checks that stick. You’ll demonstrate strong learning practice and methodology, with the flair to turn complex information into simple, engaging learning experiences. In addition, you’ll be a confident people leader and coach, ideally coaching qualified (or actively working towards it). 

Additional skills required include: 

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. 

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.