Claims Handler

ARAG UK currently have an excellent opportunity for a Claims Handler in our Bristol office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

With thorough coaching and support, you’ll develop your knowledge of ARAG products and policies to become an expert in assessing and identifying claims and managing appointments of litigators and solicitors where necessary.

Rishi, who joined us this year says, “Even though I started with zero legal knowledge, the academy is so well-structured that I can actually feel my technical skills and confidence building up week by week. It’s rare to find a company that treats training as a genuine pillar rather than just a checkbox to tick.”

Once in the role, internal mobility is important to us at ARAG and there is a clear career pathway and a range of opportunities to develop your career here in the claims environment at ARAG for those looking to progress.

Alicia, who has just accepted a secondment as a Claims Team Leader, adds “ARAG has always been there to support my career development. The programmes available have helped me grow in confidence, build new skills, and feel fully supported throughout my career journey.”

As a Claims Handler you can expect to:

• Case-manage a range of legal claims, with a focus on providing excellent customer service and outcomes.

• Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.

• Provide clear, concise and accurate information to our customers, business partners and internal customers.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.