Client Onboarding Administrator

ARAG Law  are seeking an enthusiastic and dedicated Client Onboarding Administrator to join our Legal Operations team in Bristol. In this role, you will be the first point of contact for potential new clients and help provide an excellent level of support to individuals who need our help and expertise with legal services. Your primary focus will be onboarding our new clients and ensuring that their first impression with us is seamless and efficient.

The key responsibilities in this role include:

• Answering reception calls and directing these appropriately.
• Making calls to new clients to gathering key information.
• Opening new files on our case management system across various law departments,
• Providing ad-hoc administrative support to our law departments.
• Handling communication by email, post and phone with prospective new clients.
• Processing incoming and outgoing post.
• Responding to shared mailbox tasks and contributing to the successful running of the wider team

We would love to hear from candidates with previous experience in a customer facing role, such as retail, call center or within hospitality. Experience in a law firm would be advantageous, as would a familiarity with law, legal procedures, and the court system, however this is by no means essential as full support and training will be provided. Regardless of your previous experience, we would be keen to hear from candidates who can demonstrate the following skills and experience:

• Proficiency in Microsoft Office and IT systems
• Excellent written and verbal communication skills.
• Commitment to ensuring good customer outcomes
• Ability to juggle multiple activities and work well under pressure
• Ability to work independently and as part of a team.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

• 26 days holiday
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health cash Plan
• European Motor Assistance and Home Emergency Assistance Cover
• Salary sacrifice benefits including Cycle scheme 
• A comprehensive wellbeing programme including free eye tests
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

• Personal Injury
• Litigation & Dispute Management
• Employment
• Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.