Compliance Monitoring & Distribution Assurance Manager

Join ARAG UK, a market-leading insurance and legal services provider, as a Compliance Monitoring and Distribution Assurance Manager on a 12 month fixed term basis, to cover Maternity Leave. Based in our modern office near Temple Meads station in central Bristol, you’ll lead our Distribution Assurance & Compliance Monitoring Unit and help deliver positive customer outcomes.

You’ll manage the team day to day and provide risk-based second-line oversight of regulatory and business risks across our business partners, BTE and ATE distribution relationships, and internal activities. Working with stakeholders, you’ll support compliance, protect our reputation and constructively challenge practices to improve customers’ awareness and understanding of, and access to, our products.

Key Responsibilities:

• Design risk-based distribution assurance processes, rate business partners and distributors, and oversee compliance, including Consumer Duty obligations.
• Develop annual partner and distributor review plans and ARAG LEI’s compliance monitoring plan, working with Compliance Advice and Internal Audit to prioritise risks and allocate reviews.
• Analyse partner risks and carry out reviews, including on-site assessments and compliance monitoring where needed. Test sales and claims controls against FCA and PRA requirements.
• Translate findings into clear reports and practical recommendations, agree actions with partners, key account managers and internal teams, and track progress, escalating unresolved risks.
• Keep oversight aligned with business strategy, market trends and regulatory changes, and review sales and claims journeys to ensure customers receive the intended service.
• Build effective stakeholder relationships and provide management information to Compliance Management for executive and Board reporting.

You’ll bring substantial experience providing compliance support in the first or second line of defence, along with a thorough understanding of relevant financial services regulation and legislation. You’ll be able to grasp new issues quickly and develop innovative solutions to complex problems.

You’ll also need experience managing a team, a strong focus on delivery and a collaborative, team-oriented approach. You’ll use effective coaching skills to develop colleagues and encourage knowledge sharing across the department.

Other key skills and experience required:

• An understanding of key business processes and procedures, with the ability to apply regulation and legislation pragmatically.
• A relevant compliance qualification.
• Strong organisational skills to manage competing priorities and tight deadlines effectively.
• Excellent written and verbal communication skills.
• The ability to engage stakeholders and build effective working relationships.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.