Claims Team Leader

ARAG UK, a market-leading insurance and legal services provider, has an exciting new opportunity for a Claims Team Leader to oversee the day to day operational performance of our Claims Team, based in our office in Central Bristol.

Ensuring the customer is at the heart of what we do, you will assist the team to provide a legal expenses claims handling service. This is a great opportunity to demonstrate your leadership skills, supporting and developing your team to progress and develop their careers but also to achieve targets, SLAs and deliver against initiatives. You’ll work with your team and other areas of the business (for example, the Customer Experience and Insights Team) to support our Claims Handlers to excel in their role, ensuring excellent customer service and proactive, early resolution of complaints.

This is a varied and interesting role, where you will enjoy responsibility for leading a team and also having the opportunity to showcase your technical knowledge as a reference point, so the ideal candidate will have experience in a Legal Expenses Insurance or General Insurance environment, but full training and support will be given. Most important is an ability to manage a workload, inspire confidence in your team and be proactive in sharing ideas and contribute to process improvements.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.