Technical Claims Technician (Consultant)

We are looking for a forward-thinking Technical Claims Consultant to join our Technical Excellence function. This is an influential role within Claims, combining strong technical expertise with a bias towards management information, capacity planning and the responsible adoption of AI and digital tools.

You will work alongside Technical Claims Managers and the Head of Technical Claims, using your knowledge and analytical skills to identify trends, improve performance and help ensure Claims capability meets changing customer and business needs.

You will be an analytical and commercially aware claims professional who can combine technical claims knowledge with curiosity, sound judgement and a practical approach to change.

You will be comfortable working with data, asking the right questions and explaining what the information means for customers, colleagues and the business. You do not need to be a data scientist or AI developer, but you should have a genuine interest in how insight and emerging technology can improve Claims.

Essential Knowledge and Experience

· Technical claims knowledge and a thorough understanding of claims handling activities.

· Experience of analysing operational or claims data and producing meaningful management information.

· Strong Excel skills and the ability to learn relevant MI systems.

· An understanding of capacity planning, workflow demand, productivity or resource utilisation.

· An interest in AI, automation and digital improvement, with an awareness of the importance of responsible governance.

· Proven communication, stakeholder management and influencing skills.

· The ability to manage multiple priorities and deliver high quality work to deadlines.

· A continuous improvement mindset and willingness to take a practical, hands-on approach.

Desirable

· Experience using Cognos and/or Power BI.

· Experience of operational forecasting, workforce planning or capacity modelling.

· Experience supporting AI, automation, system development or digital change.

· A relevant professional qualification, such as the Dip CII.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.