Legal Assistant Team Leader

We are looking for someone who is keen to develop their leadership skills and is ready to take on a new challenge. You will be organised, resilient and comfortable working in a fast‑paced environment, with a genuine passion for delivering great service and supporting others to succeed. 

You communicate clearly, build strong relationships, and are confident adapting your style to suit different audiences. You take initiative, contribute positively to change, and are committed to continuous improvement. 

You will bring: 

• A strong customer‑focused approach and commitment to delivering high‑quality service 
• Experience supporting or leading others (formal line management experience is helpful but not essential) 
• The ability to manage competing priorities and work effectively under pressure 
• Strong communication skills, with the ability to engage colleagues at all levels across ARAG 
• A proactive mindset, with the ability to identify risks or issues and escalate appropriately 
• An interest in using MI to understand performance and support improvements 
• A collaborative approach and the ability to build positive working relationships 
• Good IT skills, including Microsoft Office and general systems 
• An interest in legal or regulated environments (experience in an SRA‑regulated setting is desirable but not essential) 

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include: 

• 26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year) 
•  Contributory company pension scheme (up to 10% employer match) 
•  Opportunity to buy up to 5 days of annual leave every year 
•  Employee Reward and Incentive Scheme 
•  Progressive career pathway and development opportunities 
•  The option to join our Sports and Social club which organises discounted events. 
•  Group Income Protection for all employees 
•  Group Legal Protection for all employees 
•  European Motor Assistance and Home Emergency Assistance 
•  Inclusion in our Health Cash plan 
•  Salary sacrifice benefits including Cycle scheme  
•  Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK   

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

• Personal Injury
• Litigation & Dispute Management
• Employment
• Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.