Business Continuity and Operation Resilience Manager

ARAG UK Group is excited to welcome a dynamic Business Continuity and Operational Resilience Manager to Bristol office.

This is a pivotal role where you’ll shape and strengthen the resilience of our growing UK business, while also influencing our operations across Canada and Ireland. If you want to drive meaningful change and lead a team that plays a critical part in safeguarding our organisation, this is the opportunity for you.

In this role, you’ll take ownership of setting, training and monitoring robust Operational Resilience and Business Continuity frameworks. You’ll lead, mentor and inspire our Business Continuity & Operational Resilience team as they enhance our global policies, tools and processes. Your expertise will ensure we remain compliant with legal, regulatory and commercial standards—while managing reputational risks across the group.

You’ll also play a key role in driving the wider business towards a clear, cohesive resilience strategy. From delivering key programmes of work, including ISO 22301:2019 certification and compliance with FCA SYSC15A and PRA requirements, to maintaining our ISO 27001:2022 standards, this is a chance to make a lasting impact.

We are looking for someone who thrives in a role where your expertise genuinely shapes how an organisation prepares for the future. With a strong background in Continuity Standards and a solid understanding of FCA and PRA operational resilience regulations, you know how to bring strategy to life and embed regulatory requirements into day‑to‑day business practice.

You will be a natural leader; confident managing people, building strong relationships, and guiding third‑party partners. In addition, you will bring drive, initiative and the ability to influence at all levels, from operational teams to senior leadership. Communication is one of your superpowers: whether you’re presenting, writing, or collaborating, you adapt your style effortlessly to suit your audience.

Experience within legal services, law firms or the insurance industry is a bonus, especially in regulated environments, but what matters most is your passion for resilience, your ability to think commercially, and your commitment to making things better.

You’ll bring:
• Exceptional planning, prioritisation and organisational skills
• Experience leading or contributing to governance committees and forums
• Strong knowledge of ISO 22301:2019 and ISO 27001:2022

It would be great if you also have:
• A relevant technology or resilience qualification
• Hands‑on experience with operational resilience frameworks and methodologies
• Exposure to BC & Operational Resilience risks across buildings, IT, people, audits or assurance

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we can offer you the following benefits package:

• 27 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Private Medical Insurance
• European Motor Assistance
• Home Emergency Assistance
• Salary sacrifice benefits, including cycle scheme

Whilst this is a full-time position, we want to support our employees to achieve a work-life balance that works for them and are happy to discuss flexible working options.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.