Client Onboarding Administrator.

About the Role

ARAG Law is looking for a friendly, organised and proactive Client Onboarding Administrator to join our Legal Operations team in Bristol. This is a front‑of‑house role where you will play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.

Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.

Your key responsibilities will include:

• Contacting new clients to gather key information and support the onboarding process
• Opening and maintaining new files on our case management system across multiple law departments
• Providing administrative support to legal teams as required
• Handling client communications via phone, email and post
• Responding to tasks within shared mailboxes and supporting the smooth running of the wider team

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.

We would love to hear from candidates with previous experience in a customer‑facing role such as retail, call centres, hospitality or similar environments. Previous experience within a law firm or knowledge of legal processes would be an advantage but it is not essential, as full training and ongoing support will be provided.

You will be able showcase skills and ability to manage a varied workload.

We’re keen to hear from candidates who can demonstrate:

• Proficiency in Microsoft Office and IT systems
• Excellent written and verbal communication skills
• Commitment to ensuring good customer outcomes
• The ability to manage multiple tasks and remain calm under pressure
• A flexible, reliable approach and the ability to work both independently and as part of a team

Working at ARAG Law; 

At ARAG Law, we are passionate and enthusiastic about our work. We encourage our people to think independently and take ownership of what they do. You will be adaptable and agile in your work, ready to embrace change. Our recognition platform allows employees to earn points, which can be exchanged for vouchers. In return for your commitment, we offer a generous remuneration package and an attractive range of benefits, including:

• 26 days holiday and Bank Holidays (pro rata)
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health cash Plan
• European Motor Assistance and Home Emergency Assistance
• The option to join our Sports and Social club which organises a variety of events. 

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

• Personal Injury
• Litigation & Dispute Management
• Employment
• Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.