Contact Centre Advisor

We are delighted to announce an excellent opportunity for a Contact Centre Advisor to join the team at ARAG UK Group, a leading provider of insurance and legal services.

The position is based in our Bristol office, just a short walk from Cabot Circus with convenient transport links to the City Centre and Temple Meads. You will enjoy a modern working environment alongside a team of friendly and experienced advisors.

In this telephone-based role, your responsibilities will include managing both calls and emails from policyholders and business partners. You will offer advice, assistance, and information, while also supporting colleagues in our law, legal advice, and claims teams.

This position is vital to the effective operation of our claims and legal services environment. We seek applicants who are passionate about delivering friendly, proactive customer service with empathy and efficiency. To support you in this, we provide a comprehensive training programme from your first day, along with ongoing career development support across the company.

We are seeking candidates who can demonstrate the following:

• Excellent communication skills and active listening ability.
• Capacity to work collaboratively as part of a team, as well as independently.
• Strong attention to detail and accuracy.
• Ability to communicate effectively at all levels, building strong relationships with customers, business partners, and colleagues.
• Proficiency in using computer systems and programmes.
• Dedication to achieving positive outcomes for our customers.

Working at ARAG; 

At ARAG, we are passionate and enthusiastic about our work. We encourage our people to think independently and take ownership of what they do. You will be adaptable and agile in your work, ready to embrace change. Our recognition platform allows employees to earn points, which can be exchanged for vouchers. In return for your commitment, we offer a generous remuneration package and an attractive range of benefits, including:

• 26 days holiday and Bank Holidays (pro rata)
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health cash Plan
• European Motor Assistance and Home Emergency Assistance
• The option to join our Sports and Social club which organises a variety of events. 

At ARAG we support flexible working and would be open to discuss flexible working options. 

 If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.