HR Operations Manager

These are exciting times at ARAG UK, and we have an excellent opportunity for an HR Operations Manager to join our hard-working and friendly People and Property department!

As an integral part of the People Shared Services management team, you will lead the strategic design and delivery of HR systems, employee lifecycle workflows, and HR analytics. You’ll have the opportunity to own the HRIS (HR Information System), whilst overseeing the HR ticketing system and driving automation and service improvements. In addition, you will look to shape timely, intuitive employee interactions across key life‑cycle moments such as onboarding, maternity leave plus many more!

The successful candidate will play a pivotal role in crafting and improving the operational backbone of a high-growth, people-first organisation, including leading the workforce planning cycle in conjunction with the HRBP and Finance teams. This is an opportunity to shape the HRIS strategy, elevate the quality of employee experience, and influence data-driven people initiatives across the business, while managing a talented support team.

The ideal candidate will demonstrate a wealth of experience in an HR Operations / People Services environment, with demonstrable experience in managing HRIS systems and employee lifecycle workflows. You'll be data-driven and process-minded, with a keen eye for detail and efficiency improvement whilst maintaining the ability to communicate effectively and build relationships with stakeholders of all levels.

• Experience of and passion for managing operational teams in HR, with ability to motivate and develop team members, with a strong customer-centric attitude
• Proven experience of managing a HRIS (e.g. iTrent, Cascade, Workday, Sage, SAP), demonstrable hands-on experience and a ‘get involved’ approach
• Capability in leading system improvements, process automation and service delivery enhancements, with a focus on fast and pragmatic incremental gains
• Strong data and analytics skills, with comfortability working with Excel, dashboards and query tools
• It is desirable if you have previous experience of HRIS migration projects, or experience with engagement pulse surveys, insight extraction, and HR metrics storytelling

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.