Associate - Landlord & Tenant

These are exciting times at ARAG Law as we’ve been through a period of positive change and sustained growth across our friendly and high-performing Litigation and Dispute Management teams. As a result, we’re looking for someone to join us as an Associate in our Landlord & Tenant team, who sit within the wider Volume Litigation department.

About the role

As an Associate, you’ll gain valuable experience by managing your own caseload end-to-end and resolving disputes within the area of Landlord & Tenant claims, delivering a high level of client service excellence. You’ll be negotiating these claims to a successful outcome, through the most efficient and economic means, and identifying and reporting on any risks related to the claim and the company.

You’ll also help to drive a culture of effective and efficient case handling, take personal ownership of customer problems until resolution, work to deliver SLA’s, KPI’s financial & performance targets, and share knowledge and best practice with your wider team.

There’s an established pipeline of Landlord & Tenant work available, and this is a great opportunity to raise your individual and business profile. You can also look forward to being part busy and fast-paced team who boast a wealth of legal experience, with unrivalled support and plenty of opportunity for you to grow and develop, which are actively encouraged.

This is a hybrid role – minimum 2 days per week in our Bristol office (5 minutes’ walk from Bristol Temple Meads station). The role is ideally full-time, but we can also consider part-time options (min. 4 days a week, or the equivalent hours).

We are keen to hear from you if you are a highly motivated legal professional with previous experience dealing with Landlord & Tenant Disputes and Claims and a genuine passion for going the extra mile to ensure excellent customer outcomes.

Other key requirements:

• Excellent working knowledge of Landlord & Tenant Law and procedures.
• Exceptional communication skills at all levels, both written and verbal.
• Experience of, or a strong desire to assist in business development.
• Ability to work under pressure and deliver against deadlines, KPI’s and SLA’s.
• Proactive approach to managing your own caseload to a high standard.
• Clear and demonstrable understanding of the SRA Code of Conduct.
• Ability to work highly collaboratively, with exceptional client care skills.

• Negotiation skills, analytical and proactive approach to problem solving.

  Whilst extremely rewarding, due to the nature of our customers’ concerns this role can occasionally be quite sensitive and challenging, and you should therefore be resilient and motivated to provide a high-quality performance, in a very busy, fast paced environment.

  Additional information:

  As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Only a 5-minute walk from Bristol Temple Meads train station we have newly refurbished, modern city centre offices. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them.

  You’ll work a hybrid model (after your initial training period is complete) and we can offer you generous remuneration and an attractive benefits package that includes:

• 26 days holiday, with the option to buy up to a further 5 days
• Company Pension Scheme with the option to increase contributions
• Group Income Protection and Group Legal Protection for all employees
• European Motor Assistance
• Home Emergency Assistance
• Inclusion in our Health Cash Plan
• Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

• Personal Injury
• Litigation & Dispute Management
• Employment
• Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.