Team Leader - Legal Advice

These are exciting times at ARAG as we are going through a period of positive business change and sustained growth across our Legal teams.  As a result, we now have a new Legal Advice Team Leader opportunity available.

In this role you’ll be responsible for the day-to-day management and leadership of a team within our ARAG Legal Advice service, on our front line, who provide a professional service to both our commercial and personal customers. Please note this a Senior Associate-level opportunity.

You’ll be leading and motivating your team of Legal Advisors (up to 10 direct reports), ensuring they provide exceptionally high levels of customer service via telephone and other digital channels, and guiding them to deliver a competitive and productive Legal Advice service, where great customer outcomes are at the heart of everything we do.

Other key responsibilities will include:

• Developing and motivating your team by holding effective 1:1's and coaching sessions.
• Proactively recognising patterns in the frustrations or hopes of our customers, seeing where we can improve our processes, tools or products to serve them better.
• Supporting excellent quality claims referrals and ensure that the team is adequately trained on relevant policy stipulations.
• Actively looking for ways to improve the customer journey and the services we provide.
• Understanding, prioritising and escalating customers' feedback & requests to the wider business.
• Keeping abreast of regulatory changes / legal updates that may be relevant to the LA service.

This is a hybrid role – ideally 3 days per week in the office. You can work full-time or part-time (min. 4 days a week, or the equivalent hours), and you’ll need to spend some time at both of our offices in Bristol City Centre and Bedwas, South Wales.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.