First Line Engineer

We have a fantastic opportunity for a First Line Engineer to join the team in our Bristol office. Reporting into the Service Desk and Second line Manager, the successful candidate will support the delivery of a stable and compliant service to end-users and selected business partners. The role holder will work with colleagues in the Operations team to manage incidents and service requests logged through our Fresh IT Service management solution.

This is a varied role, and responsibilities will include providing appropriate technical support for hardware, software and networks across the business. It is a great opportunity to build on your existing capabilities, creating a culture where people want to be and do their best!

The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties in order to deliver technical services, whilst ensuring established service levels are always adhered to. We work relentlessly on solving customer’s problems and strive to continuously do better by understanding our internal customer’s needs.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.