Bristol

Not Specified

06 May 2025

Permanent

Risk & Compliance

Not Specified

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Onboarding & Project Manager

About The Role

ARAG UK Group are looking for a proactive Onboarding & Project Manager to join our high performing and friendly Change department.
The successful candidate will hold responsibility for supporting the delivery of the organisational change agenda. Your key focus is predominantly ensuring the effective and efficient delivery of services and change activities to new clients, partners, suppliers and customers. This is an exciting and varied role, where you will work closely with customers as well as key stakeholders in the business ensuring that key deadlines are met.

In addition, you will follow a clear, effective, efficient, timely and repeatable process for on-boarding new clients and delivering solutions for partners in line with the Change Governance framework. This will entail liaising with Distribution / Partnering teams to understand and plan their pipeline / targets, as well as facilitating different stakeholder groups to ensure that their needs, requirements and risks associated with new clients, partners and solutions are understood and balanced. Excellent communication skills are essential, as you will be managing senior stakeholder relationships and work across the stakeholder groups to ensure implementations that work for all parties.

Additional responsibilities include:
- Managing the updates / reporting / communications for implementations / projects / initiatives, including monitoring the benefits, risks and costs of change for the implementation / project.
- Ensuring that legal and regulatory obligations are understood and discharged.
- Overseeing the timely, quality, in-budget delivery of assigned projects for the organisation.
- Maintaining relevant project documentation and artefacts
- Working with the Head of Change, to assess and resolve delivery issues, risks and misaligned priorities and dependencies.
- Providing leadership and development to assigned Business Analysts and actively participate in Change related forums and team meetings.
- Overseeing the delivery of projects & initiatives within risk appetite and organisational budgets.
- Working with IT & Architecture to align on delivery activities and timetables.
- Overseeing the production of ‘fit for purpose’ business requirements and milestones.
- Working with Change Management support (where assigned) to manage stakeholder impacts.

Only a stone’s throw from Bristol Temple Meads station, we have newly refurbished and modern city centre offices. Our staff are at the heart of everything we do, and we support flexible working options, and are happy to discuss part-time hours for these opportunities.

About You

We are keen to hear from candidates with an understanding of the LEI market and products, with proven experience of delivering client and partner related change. You'll have an understanding of project management frameworks, methodologies, tools and techniques, with a passion for ensuring good customer outcomes and an empathy for the impacts change can have on an organisation and its customers.

In addition, you will be able to demonstrate:
• Natural collaborator who works at their best as part of a team
• Self-starter with significant personal drive and a positive, ‘can-do’ attitude
• Confident communicator with excellent communication skills, and comfortable managing ambiguity and changing circumstances
• Strong planning, time-management and administrative skills, as well as commercial and financial awareness and awareness of risk and control

We encourage our people to work flexibly and achieve a work-life balance that works for them. In return for your commitment we will offer you generous remuneration and a benefits package to include:

• 26 days holiday with the option to buy up to a further 5 days
• Private Medical Insurance
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance / Home Emergency Assistance
• Salary sacrifice benefits including Cycle scheme
• A comprehensive wellbeing programme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above

About The Company

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

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