Associate - Legal Advice

These are exciting times at ARAG as we are going through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have a new Legal Advice Associate opportunity in our Bedwas office.

In this role you’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers.

You’ll manage customers’ queries on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.

Key responsibilities will include:

• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
• Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
• Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.

You’ll have previous experience as a Legal Advisor / Paralegal (essential), ideally from a Legal Advice service type environment and be you’ll qualified as a Legal Executive, LPC / BVC / LLB, or similar.

You’ll demonstrate genuine passion for going the extra mile to ensure excellent customer outcomes, and it’s key that you have exceptional communication skills, both written and verbal.

You’ll also be able to proactively identify both customers’ issues and potential solutions, whilst taking ownership of and following the correct processes, and present legal advice and decisions in a precise, understandable and empathetic manner.

Other key candidate requirements:

• Sound practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn and advise on other legal issues affecting customers, such as Family, Wills and Probate, Landlord and Tenant and Commercial Law.
• Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers and business partners.
• Ability to work well as part of a team and highly customer service focused in your approach.
• Analytical, methodical and proactive approach to problem solving, with strong negotiation skills.
• Ability to identify key issues and present legal advice and decisions in a precise and understandable manner and deliver high quality performance against targets and SLA’s.
• Excellent understanding of the Solicitors Regulation Authority (SRA) requirements.

Due to the nature of the role, it is imperative that you can demonstrate elevated levels of empathy and the ability to connect and build rapport with a wide range of colleagues, stakeholders, and customers.

Additional information:

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work, and we are looking for likeminded individuals who share our ambition to make our high-quality legal solutions accessible and affordable.

Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them.  This is a hybrid role (a minimum of 2 days a week in the office) and can be either full-time or part-time (hours can be discussed), and we can offer you generous remuneration and an attractive benefits package that includes:

• 25 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• A choice of either European Motor Assistance or Home Emergency Assistance
• Inclusion in our Health Cash plan
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
• Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

• Personal Injury
• Litigation & Dispute Management
• Employment
• Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.