These are exciting times at ARAG, as we are going through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bedwas office in South Wales.
As a Legal Advice Paralegal, you’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You’ll be handling queries from customers on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.
Key responsibilities will include:
- Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
- Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
- Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
- Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
- Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.
In this role you’ll get exposure to (and be trained on) many different areas of Law, which makes this an interesting and varied, customer-facing role, and one that will really develop and hone your legal knowledge and expertise.
This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market-leading financial services organisation who can offer you full training, a generous benefits package, genuine work-life balance, ongoing support and career development & progression.