Claims Training Coach

ARAG UK currently have an excellent opportunity for a Claims Training Coach in our Bristol office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

As a Claims Training Coach, you’ll play a key part in developing new and existing claims handlers through an academy-style training programme. You’ll  demonstrate strong facilitation, coaching and feedback to build confident, capable, customer-focused claims professionals. 

In addition, you’ll support learners throughout their end-to-end journey, ensuring they gain the knowledge, practical experience and behavioural skills needed to handle claims effectively and deliver excellent customer outcomes. 

This is a permanent, full-time opportunity which can be based contractually from either our Bristol or Bedwas office, with frequent travel between the two sites. 

Key responsibilities will include: 

We are keen to hear from candidates with demonstratable coaching, mentoring or training delivery experience, with excellent communication and facilitation skills and the ability to provide clear, actionable feedback. You’ll have a passion for developing people and enabling success. In addition, you will hold excellent organisational skills with the ability to manage multiple learners and priorities.  Candidates who have a financial services or insurance background, especially in an operational environment are especially desirable, but full training and support will be given.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we can offer you the following benefits package: 

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above. 

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.