Technical Trainer - Legal

These are exciting times at ARAG, as we are going through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Technical Legal Trainer opportunity available.

In this role you will support the delivery of technical legal training (both face-to-face and online) across our Legal Advice department (dual site), whilst helping provide a professional Legal Advice service to our commercial and personal customers.  

Your role will assist management with technical legal training by supporting, coaching and mentoring new and existing Legal Advisers, as well as deputising in the absence of the Team Leaders, providing technical expertise and guidance.

We have Legal Advice teams based at both our Bristol and Bedwas offices. As a result, and due to the face-to-face nature of a lot of the training you’ll be providing, this role will require you to work on-site 3-4 times per week, at both offices.

Key responsibilities will include:

• Identifying training needs (TNA) via effective monitoring of legal advice calls and providing analysis and constructive feedback to Legal Advisers.
• Delivering technical legal training to new and existing Legal Advisers on a variety of areas of law.
• Assisting with complex legal queries and acting as a technical and procedural referral point for Legal Advisers.
• Designing/developing any new training required, in line any regulatory changes and/or legal updates.
• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met/exceeded.
• Identifying new ideas and initiatives and liaising with colleagues to improve working practices and procedures.
• Supporting management with strategic initiatives to develop and drive the Legal Advice service.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service and amending the legal training content accordingly.

You’ll be an experienced and confident legal professional with a genuine passion for training, developing people and going the extra mile to ensure excellent customer outcomes.

As a Trainer, it’s key that that you can demonstrate approachability, exceptional communication skills (both written and verbal, at all levels), influencing ability and highly engaging facilitation skills.

Other key candidate requirements include:

• Excellent practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn about and train people on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
• Ability to work as part of a multi-disciplined, cross-site team with a highly collaborative, customer-focused approach.
• Strong negotiation skills, attention to detail, methodical and proactive approach to problem solving.
• Ability to deliver training in an highly effective and motivational way, for team members of varying ability and experience levels, whilst considering different learning styles.
• Ability to demonstrate excellent customer service and an understanding of its impact.
• Ability to deliver high quality performance against challenging targets and SLA’s.
• Excellent people management skills.
• Able and willing to travel between Bristol City Centre and Bedwas, South Wales on a weekly basis.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.